Reference

top4d Legal Terms for Indonesian Accounts

The legal terms on this page govern every account opened at top4d, including how we collect data, how cookies operate on your device, and what access conditions depend…

Account eligibility depends on local lawData retention policy applies from first loginCookie consent managed in your browser settingsContact [email protected] for formal requestsDANA, OVO, GoPay, QRIS transactions covered
top4d top4d Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

Browse the Right Channel for Legal Queries

Reaching the correct contact path speeds up how we handle your legal request. We route account-data queries, cookie objections and access requests through dedicated channels so your case reaches the right team…

Email — Legal Requests Send formal data-access, correction or deletion requests to [email protected]. Include your registered phone number and a brief description of the request so we can locate your account quickly.
Live Chat — Policy Questions Our live chat operates 08:00–22:00 WIB daily. Use it to ask which clause applies to your DANA or GoPay transaction, or to clarify cookie settings before submitting a formal request.
Account Dashboard — Cookie Controls Log in, head to Settings, then Privacy to adjust cookie preferences for your session. Changes apply immediately across mobile and desktop without needing to contact us directly.
HOW WE HANDLE POLICY

Switch on Confidence — Data, Cookies and Account Security

We handle your data and account security through a set of concrete, checkable practices rather than abstract commitments.

Phone Verification

Every account must pass phone verification before the lobby opens. This step ties your identity to your DANA or OVO wallet, reducing unauthorised access from the first login.

Cookie Policy

We use session cookies to keep your login active and analytics cookies to improve lobby navigation. You can reject non-essential cookies in your browser settings at any time without losing account access.

Data Retention

Account data, including QRIS and bank transfer records for BCA, BRI, Mandiri and BNI, is retained for a minimum of 90 days. After account closure we delete personal data within 60 calendar days unless a legal hold applies.

Access Rights

You may request a copy of the personal data we hold on your account by emailing [email protected]. We fulfil data-access requests within five business days where local law permits.

Correction and Deletion

If your registered details are incorrect — name, email or linked payment method — submit a correction request via email. Deletion requests for closed accounts are processed within 60 days of written confirmation.

Account Security

We encrypt your session on every device path, including the mobile lobby accessed in Denpasar or anywhere in Indonesia. Two-step phone verification is applied before any withdrawal is released to your linked wallet.

Frequently Asked Legal Questions About top4d

The questions below cover what real account holders ask about their legal rights, data handling and policy obligations at top4d. If your question is not listed, reach our legal team at [email protected] during business hours.

When you open an account, you agree to our terms of use, privacy policy and cookie policy. Access to specific lobby features depends on local law, and we make the full terms available from your account dashboard at any time.

Yes. Every DANA, OVO, GoPay and QRIS transaction is governed by our payment terms, which are part of our legal framework. Bank transfers via BCA, BRI, Mandiri and BNI are covered under the same payment clause.

Email [email protected] with your registered phone number and request type. We aim to send your data file within five business days where local law permits. No charge applies for standard access requests.

Yes. Submit a written deletion request to [email protected] after account closure. We process deletions within 60 calendar days unless a legal hold — such as an active transaction dispute — requires us to retain certain records.

We use session cookies for login continuity and analytics cookies for lobby performance. Go to Settings then Privacy in your account to adjust cookie preferences. Rejecting non-essential cookies does not affect your ability to deposit via OVO or QRIS.

Access to certain lobby features and account options depends on local law and may vary by region. We apply the same data and privacy standards across all Indonesian accounts, including those registered from Makassar or other cities.

We keep transaction logs — including DANA deposits and bank transfer records — for a minimum of 90 days to support withdrawal verification and dispute resolution. After this period, records are archived or deleted in line with our retention policy.